From start to finish this book not only saved my working relationships but personal ones. Every exercise Dr. Smith's book I have used in real time. Manipulation is all around us, we have the right to be the ultimate judge of ourselves. As a child I suffered through intense anxiety, depression and people pleasing. My personal life was full of manipulation, until I became assertive about my likes and needs. I used to be meek about myself, now I feel confident in my verbal capabilities. Like all of Smith books it does get repetitive, but I loved this book so much, I bought my girlfriend a copy. Please do not step over this hidden gem. It's worth it.

This book taught me how to be assertive and change my behavior (anxiety, defensiveness, nervousness, etc) when faced with criticism or manipulation. Can't recommend this enough. Helps with salesmen, family members, friends, bosses, etc. The only thing it lacks in this modern age is a little more depth of media. How great would it be to see the assertive dialogues acted out for better instruction!? Must-read.

I feel like this book was written for me. Dr. Smith does a great job of helping you deal with those guilty feelings.